Legal

Privacy Policy

Last updated: May 2025 · Avatar Padel Ltd

1. Introduction

Avatar Padel ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

  • Account information: Name, email address, password (hashed).
  • Order information: Billing and shipping address, order history, payment method (card details processed securely by Stripe — we do not store them).
  • Design data: Custom artwork and configurations submitted through our 3D configurator.
  • Communication data: Messages via contact form, email, or chat.
  • Technical data: IP address, browser, device, pages visited, and cookies.

3. How We Use Your Information

  • Process and fulfil your orders.
  • Send order confirmations, shipping updates, and tracking information.
  • Respond to enquiries and support requests.
  • Improve our website, products, and services.
  • Send marketing emails if you have opted in (you may opt out at any time).
  • Comply with legal obligations.

4. Sharing Your Data

We do not sell your personal data. We share it only with trusted service providers:

  • Stripe — payment processing.
  • Shipping carriers (DHL, Royal Mail, etc.) — order delivery.
  • Email service providers — transactional and marketing emails.
  • Google Analytics — anonymous website analytics.

5. Data Retention

Order data is retained for 7 years to comply with UK tax requirements. Account data is held until you request deletion. Marketing data is held until you unsubscribe.

6. Cookies

  • Essential cookies: Required for the shop and checkout to function.
  • Analytics cookies: Google Analytics (anonymised).
  • Marketing cookies: Only if you consent, used for retargeting ads.

You can manage or disable cookies in your browser settings at any time.

7. Your Rights (UK GDPR)

You have the right to: access, correct, delete, restrict, or export your data, and to withdraw consent. Email privacy@avatarpadel.com — we respond within 30 days.

8. Security

We use SSL/TLS encryption, secure password hashing, and regular security audits. No method of internet transmission is 100% secure.

9. Contact

Email: privacy@avatarpadel.com
You may also lodge a complaint with the ICO at ico.org.uk.